FAQs
Q: What should I do if I have an issue with my order?
A: Please get in touch with our friendly customer care team. We will resolve any issues within the same day.
Email: Info@doggydry.co.uk
Q: What if I am unsatisfied with the product?
A: We offer a no-headache approach of a 30 day return time. Yes, a full 30 days with Doggy Dry. If you are not happy with the results, give the items back with our free returns slip and we will get you refunded.
Q: Can I track the status of my order?
A: Absolutely! We prioritise keeping you informed. Once your order is shipped, we will send you an email notification with a tracking number. This tracking number allows you to easily monitor the status of your order at any time.
Q: What payment methods do you accept?
A: We offer a range of convenient payment options. You can securely make purchases using major credit cards, such as VISA, Mastercard, Discover, and AMEX.
Q: Can I modify or cancel my order?
A: Certainly! You have the flexibility to make changes or cancel your order within a 24-hour window. Simply reach out to us during this time, and we will be happy to assist you with any modifications or cancellations to your order.
Q: Can I initiate a return for my items?
A: Absolutely! We provide an extended 30-day guarantee for your satisfaction. If you are not fully satisfied with your items or have received defective goods, please contact our customer support team via email. They will guide you through the return process and ensure your concerns are addressed promptly.
Q: Can I request an exchange for my order?
A: We apologise, but at this time, we do not offer an exchange service. However, if you wish to return your order, we are more than willing to assist you with returns and refunds. Please contact our customer support team for further guidance on processing a return.
Q: Do I need to create an account to place an order?
A: No, it is not required to create an account. We offer the option to place an order as a guest. However, we highly recommend creating an account as it provides added benefits. By creating an account, you can easily track and review your purchases from your personalised account dashboard, offering you a more convenient shopping experience.
Q: What is the estimated delivery time for my items?
A: Generally, you can expect your items to arrive within 2-3 business days. We ship worldwide. Free shipping is only available to those who live in Ireland and the UK.
Q: What is the origin of the shipments?
A: Our shipments are all made from the UK. Royal Mail delivers our merchandise.
Q: How does a hair dryer differ from Fusion Pro Dryer?
A: Nozzle types play a crucial role in dog grooming, especially during the drying process. Each of the nozzles are specifically designed to integrate with all fur types, some of which also help your dog get used to the wind speed. The Fusion Pro has 9 variations of drying. Dog scared? No problem, there's a drying mode for that.